Your Glow, Your Way
Frequently Asked Questions
General Questions
A: Our products stand out for their high-quality, natural, and ethically sourced ingredients that deliver results while being gentle on your skin. We also emphasize sustainability with eco-friendly packaging and processes.
A: No, all our products are 100% cruelty-free, and we ensure that no animal testing is conducted at any stage of development.
A: Yes, many of our products are vegan and are clearly marked in their descriptions for easy identification.
A: To preserve their effectiveness, store your products in a cool, dry place away from direct sunlight.
A: The actual product color may vary slightly due to differences in screen displays and lighting conditions during photography. We work hard to represent our products as accurately as possible.
A: If an item is sold out, you can request to be notified when it’s back in stock. We will notify you via email if the item is restocked within 15 days.. Otherwise, the product will be removed from the website.
A: Absolutely! Subscribe to our newsletter by entering your email at the footer of our website, www.rujincosmetics.com, and stay updated on the latest products and promotions.
A: Once your order is placed, you will receive a confirmation email.. If you don’t see it, contact our Customer Service team at rujincosmetics@gmail.com for assistance.
A: Reach out to us via email at rujincosmetics@gmail.com or use our live chat option during business hours for quick assistance.
A: We accept the following payment options:
• Cash on Delivery (COD)
• Bank Transfer
If you encounter any payment issues, feel free to contact our support team for help.
Shipping & Returns
A: Orders generally arrive within 5 to 7 days.
A: Due to hygiene and safety protocols, we're unable to accept returns or exchanges. However, if you receive a damaged item, please contact us within 24 hours, and we will replace it at no additional charge. Please provide an unboxing video to support any claims related to damages or missing products. Contact us at info@rujin.com.
A: If your products are damaged during shipping, please save the box and damaged items and contact us immediately at info@rujin.com. The shipping provider will inspect the package and collect the damaged goods. Your products will be replaced. We inspect each item before dispatch to ensure it is in perfect condition, but we accommodate valid complaints under special circumstances within 24 hours of receiving the parcel.
A: Shipping is free on orders above Rs 3,000. A standard shipping fee applies to orders below Rs 3,000, which will be calculated at checkout.
Promotions & Rewards
A: Yes, we regularly have exciting promotions. Sign up for our newsletter to keep up with our latest discounts and exclusive promotions.
A: Absolutely! Our rewards program lets you earn points through purchases, referrals, and other activities. You can redeem these points for savings on your upcoming orders.